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See also the specific information on the FAQs page.

I got an error message while I was using PreViser - what should I do?

The error message itself will likely indicate what the issue might be, so reading the message may tell you what you should do to resolve the problem.

Check your Internet connection. If you are not connected and online, you may get an error message when you try to access parts of PreViser that require this connection (e.g. transmitting to PreViser for a Risk Calculation, retrieving a Treatment Option Plan from the past, etc.)
If there is a problem with your Internet connection, you may need to contact your Internet Service Provider.

Did you change your password? If you change your password without contacting PreViser, your account information on our servers will not reflect any changes you have made, and you will not be able to use certain features of the application.

Check the System Requirements to ensure you are running the application with all the required hardware and software.

Why was I told to visit PreViser Support and shown that menu when I didn't click the Support button?

The system may display the Support menu for you upon repeated problems or errors, prompting you to access help. You may do so, or use the toolbar to navigate back to the Home page or whatever area you wish to access next.

I can’t print from PreViser - what should I do?

Printer troubleshooting checklist:

Is the printer turned on?
Is there paper in the printer, and is it the correct type?
Is the paper jammed?
Is the lid closed tightly?
Is the printer out of toner?
Is it plugged in? Check all cables and plugs and make sure they have snug connections, at the back of the printer and the outlet.
Is that printer set as your computer's default printer? 

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