In a multi-user operating system such as Windows NT, Windows 2000, or Windows XP, applications are generally installed into a folder from which all users can run them, such as C:\Program Files. Only users with administrative privileges can install applications into such folders in a multi-user operating system.

This makes the PreViser application available to anyone authorized to use your computer, so you don’t have to log off the machine to run the application. Everyone on your practice staff can open the PreViser application using one login Username and Password.

To run the PreViser application, you need to have an Internet connection to transmit information to or from PreViser for some tasks. If you encounter a problem while using PreViser, you may need to check your Internet connection, try again, or contact your Internet Service Provider.

Connecting to the Internet:

Most of the components of the PreViser RiskCalculator™ are installed on your local computer, so to run the application and access your records, you do not have to be connected to the Internet constantly. This means that if you have a dial-up connection, you will not tie up your phone line the entire time you are running PreViser.

However, there are certain functions that require you to connect to the Internet at that point, such as viewing your current Billing information or accessing a Treatment Option Plan. This means that if your Internet connection fails, you may have problems accessing or using certain parts of the application, so checking your connection and trying again will often resolves issues.

For practices running multiple computers on a network:

For information on changes you will need to make in order for multiple computers to run the RiskCalculator and share the same data file over a network, please see the current documentation posted on the PreViser Support Center; a shortcut from the Home page of the Support site will take you to the main page, or click the link below to view that now:
http://support.previser.com/documentation/networkingmain.htm

For practices with multiple locations:

In the case that your practice has more than one office, you can still use one account Username to access the PreViser RiskCalculator™ application at each location, yet keep all your billing and administrative records linked in a single account.

You can use the same account name to log in to PreViser at both locations. However, you need to install the PreViser application at both locations, which means each system runs behind its own firewall and maintains a separate data file of patient records only viewable at that location.

At both location, viewing your online billing statements would include charges for both locations (any charges associated with your account Username login), with the PreViser ID visible for all patients, but the Patient Details information would only display for patients associated with that particular office (i.e. the Patient Name field on the billing statement would be blank for a patient who attends the other office).

Another solution would be to use a USB flash drive and keep your data file with you. Information about that solution is listed with the Networking documentation on the Support site (see the link in the section above here).

If that situation sounds complicated, or you would prefer to keep your billing information separate for each location, you can instead set up a PreViser User account for each location, install the application as usual but use the different account names at each separate location, to maintain your billing records at each office. It's up to you!

Please contact us at PreViser Support should you wish to operate more than one user account or have any other administrative questions.