The
error message itself will likely indicate what the issue might be, so
reading the message may tell you what you should do
to resolve the problem.
A
few common causes of problems:
Check your Internet connection. If you are not connected and online,
you may get an error message when you try to access parts of PreViser
that require this connection (e.g. transmitting to PreViser for a Risk
Calculation, etc.). If there is a problem with your Internet connectivity,
you may need to contact your Internet Service Provider.
Did
you change your username or password on the Options page? If you change
this account information without contacting PreViser, your account information
on our servers will not reflect any changes you have made, and you will
not be able to use certain features of the application. Or, if you input
your password with Caps Lock on or made some other typing error, you
may need to correct your password.
Check
the system requirements (here in the User's Guide or at the online PreViser
Support Center) to ensure you are running the application with all the
required hardware and software.