| Patient-Related: |
| (view
Answers) |
| What if a
patient has more than one insurance carrier? |
| What smoking
habits or products should I include in classifying my patients’ “Smoking
History” for a Perio Risk Assessment? What about pipe smoking or chewing
tobacco? |
| What do I
do if my patient lives in Canada, or has a similar address variation from
the options on the Patient Details screen? |
| Are there
any age limitations on the types of patients who can be risk assessed? |
| How do I determine
the degree of diabetic control for a patient (as good, fair, or poor)? |
| How is the
PreViser ID generated? |
| What is the
difference between a PreViser ID and a Patient ID? |
| How do I enter
patient information for a patient younger than age two - do I take prenatal
time into consideration? |
| How should
I handle a patient referred to me by another practice that has established
a PreViser ID for that patient? |
| |
| Periodontal
Disease, Caries, and Oral Cancer Risk Assessments |
| (view
Answers) |
| Is there anything
different in the Risk Assessment process for a patient’s first assessment,
versus for a patient who has had previous assessments? |
| What if I
only have a poor-quality x-ray (radiograph) from the exam as a reference?
|
| How do I determine
the radiographic bone height from the CEJ if restorations and crowns are
obscuring the CEJ? |
| On the Patient
Info screen, it asks me to characterize the condition of a specific type
of tooth. My patient’s teeth have varying levels of decay. Which option
should I choose? |
| What if I
don’t know the answer to questions about the patient’s family
or snack habits - can I just leave that part of a Caries Risk Assessment
blank? |
| Which teeth
do I consider to determine how many months a patient has been “Caries
Free”? Only the Target Tooth, or all the teeth? |
| What is a
Target Tooth? |
| How often
should I perform a Risk Assessment on a specific patient? (What is the recommended
frequency?) |
| What is the
difference between the two categories of surgery ("pockets" and
"other") which appear on the Treatments Performed screen? |
| How do I change
the default information that displays on printed reports? |
| Why does the
report look "fuzzy" on my monitor? |
| |
| Patient
Education and Oral Health Topics Website |
| (view
Answers) |
| Where can
my patients find out more information after receiving a report? |
| What should
I do if my patients don’t have Internet access but still want to see
the tutorials? |
| How do I change
the information about my practice that appears on my website? |
| Who creates
the information on the Patient Education website? |
| How do I explain
a “Risk Score,” "Disease State," or other concepts
from a PreViser Risk Calculation to a Patient? |
| How do I assure
the patient that their personal information will remain private and confidential? |
| |
| |
| Billing
|
| (view
Answers) |
| How much does
it cost to use PreViser’s services? |
| What methods
of payment can I use to pay my PreViser bill? |
| Can I change
the method I use to pay my PreViser bills? |
| Is there tax
charged on PreViser fees? |
| How can I
find out what my billing balance is, or check if a statement has been paid?
|
| Is there a
separate charge for each type of Risk Assessment (both Caries and Perio)
for one patient? |
| When is my
bill due? |
| What is the
billing structure or schedule? |
| I just paid
my bill but the online statement still says the payment is due – what
is wrong? |
| |
| Administrative/Data
Entry/Running the PreViser application |
| (view
Answers) |
| Can I delete
a Patient Record? |
| Can I delete
a Risk Assessment? |
| What is the
difference between the Cancel and Delete commands on some pages? |
| How is my
login information (username and password) determined? How do I know what
it is? |
| How do I change
my password? |
| What if I
make a mistake while entering data, transmit it to PreViser then notice
the error on the Treatment Option Plan report - can I correct it? |
| Why are some
letters on the screens underlined? |
| |
| Technical |
| (view
Answers) |
| What hardware
or other equipment do I need to use PreViser at my practice? |
| What are the
system requirements to run the PreViser RiskCalculator™ application? |
| Does PreViser
plan any updates to the software application? |
| How do I get
upgrades from PreViser? |
| How do I find
what version of the RiskCalculator I have installed? |
| How do I know
if I have the most recent version of the RiskCalculator? |
| What kind
of computer do I need in order to use PreViser? Can I use a Mac? |
| My
Internet connection uses the same line as the main office phone –
will the phone be unavailable whenever I have the PreViser application open
and running? |
| I like Netscape
more than Internet Explorer. Can I use that as my browser instead? |
| |