How do I contact PreViser?

Contact information is listed on the Support Main Menu when you click on the Support button at the top of every page, and on the Contact Us page in the Appendix here. You may contact us by phone, email, or mail.

I don't see the answer to my question here - where can I get additional help and information?

You can search other areas of the User’s Guide, especially the detailed documentation in the Functionality chapter, or you can contact a PreViser Support Representative by email or phone.

Also, we welcome your suggestions and ideas regarding our Support resources, so that we can continue to improve our service to you. Please submit your suggestions by email to support@previser.com.

What if I have more than one office - do I have to have more than one PreViser account?

No, you can use the same account name to access the PreViser RiskCalculator™ at both locations. However, you would need to install the PreViser application at both locations, which means each system would run behind its own firewall and maintain a separate data file of patient records. At either location, viewing your online billing statements would include charges for both locations (any charges associated with your account login), with the PreViser ID visible for all patients, but the Patient Details information only displaying for patients associated with that particular office (i.e. the Patient Name field on the billing statement would be "unknown" for a patient who attends the other office).

See the "Running PreViser" page in the "Getting Started" section here in the User's Guide for more information. You may also want to review the information posted on the Support site about using the software on multiple computers or with multiple users for further solutions to best meet your needs.

What happens to the information I enter into the PreViser application - where does it go and what does it do?

All of the individually identifiable Patient details (name, address, etc) remain in your local data file behind your office's firewall. The numerical data you enter for a Risk Assessment, along with the patient's PreViser ID, is encrypted and sent over the Internet for risk calculation at PreViser's central servers (also behind firewall protection). The calculated information is then re-encrypted and sent back over the Internet to your practice where it is re-identified to the specific patient and can be viewed or printed in the form of a Treatment Option Plan.

The effectiveness of treatments over time also influences the stack-ranking of treatment recommendations at PreViser's central servers; see the Risk Engine Services topic for more details.

Is the Patient information in the PreViser RiskCalculator™ compatible with my Practice Management Software?

At this time, the PreViser RiskCalculator™ is built to run as a stand-alone application. This is due in part to the fact that each practice uses a unique combination of systems and software. You do not need to enter each Patient's full contact information (address, phone, etc) into the PreViser application, so you are not required to maintain extensive information in multiple databases.